Shipping policy

Effective Date: 21 August 2026
Last Reviewed: 21 August 2026

1. Overview

Void Space Technologies, LLC ("VST," "we," "us," or "our") offers physical wellness products and specialized wellness technologies through different fulfillment pathways. As a result, processing, shipment, and delivery expectations vary by offering.

This Policy explains the general shipping and delivery terms that apply to physical products purchased through voidspacetech.org or through an authorized VST sales process. More specific information shown on a product page, in the cart or checkout, or provided in a sales order, quotation, invoice, or order confirmation forms part of this Policy and will govern where it provides more specific terms for an offering.

For purposes of the European Union consumer provisions in this Policy, a “consumer” is an individual acting for purposes outside that person’s trade, business, craft, or profession. Nothing in this Policy limits any non-waivable rights available under applicable consumer law.

For purposes of this Policy, a "business day" excludes Saturdays, Sundays, and U.S. federal holidays.

2. Processing and Estimated Delivery

Processing begins after VST has received cleared payment and all information, selections, forms, acknowledgments, or other requirements needed to fulfill the order. An order confirmation acknowledges that we received the order; it does not mean that the order has shipped.

Processing time is the period needed to review and prepare an order for shipment. Carrier transit time begins when the carrier accepts the shipment. Certain wellness technologies may also require specialized delivery coordination, such as freight scheduling, an appointment, access confirmation, or an adult signature.

All estimates are subject to product availability, cleared payment, completion of required order steps, destination, carrier conditions, customs procedures, and any product-specific terms communicated before or at the time of purchase.

European Union consumers: VST will deliver goods within the delivery period expressly agreed for the order. If no different delivery time is agreed, VST will deliver without undue delay and no later than 30 days after the contract is concluded. Where a disclosed product or specialized-delivery lead time may exceed 30 days, that longer delivery period will be clearly communicated and agreed before purchase.

3. Shipping Charges, Methods, and Multiple Shipments

Shipping charges will be calculated at checkout, included in a written quotation, shown on an invoice or sales order, or communicated separately when specialized delivery is required. Free or included shipping applies only when expressly stated for the applicable order.

Available carriers and service levels depend on the offering, shipping origin, destination, package size, declared value, and delivery requirements. Expedited shipping, where available, shortens carrier transit time only and does not necessarily shorten product preparation or specialized delivery coordination.

For European Union consumer orders, applicable delivery charges and other mandatory charges known to VST will be disclosed before the customer is bound by the order. Optional expedited or additional delivery services will not be added without the customer’s express selection or consent.

Items in the same order may be fulfilled from different locations and may arrive separately. Customers may therefore receive more than one shipment notification or tracking number.

4. Shipment Notifications and Tracking

When tracking is available, we will send a shipment notification to the email address or mobile number associated with the order. Tracking information may require up to 24–48 hours after carrier acceptance to become active.

Carrier delivery dates and delivery windows are estimates and may change while a shipment is in transit. Customers should monitor tracking updates and ensure that someone is available when a signature or delivery appointment is required.

5. Specialized Technology Delivery

The QEWB and certain other wellness technologies may require freight, oversized, white-glove, appointment-based, or signature-required delivery. A carrier or fulfillment coordinator may contact the customer directly to arrange delivery.

Customers must provide a complete physical delivery address and disclose relevant access conditions, such as gated entry, stairs, elevators, narrow passageways, restricted receiving hours, or other circumstances that may affect delivery.

Unless expressly included in the written order terms, delivery does not include unpacking, room-of-choice placement, assembly, installation, site modification, removal of packaging, or disposal of an existing product.

6. Domestic and International Shipping

VST ships to eligible destinations according to the options available at checkout or confirmed through the applicable sales process. Delivery availability may vary by product, destination, carrier, and applicable restrictions.

Eligible standard Wellness Products may be deliverable to a P.O. Box when a compatible postal service is available. Wellness technologies, oversized items, freight deliveries, high-value shipments, and signature-required orders require a complete physical street address.

International orders may be subject to import duties, import VAT, customs charges, brokerage fees, local taxes, or other charges imposed by the destination country or carrier. Unless VST collects or is required by applicable law to collect such amounts, or expressly states otherwise in writing, charges payable upon import are the customer’s responsibility and are not included in the amount paid to VST. Customs processing may also extend delivery time and may create additional costs.

European Union consumers: To the extent required by applicable law, the risk of loss of or damage to goods remains with VST until the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods. If the consumer independently commissions a carrier not offered by VST, risk may pass when the goods are delivered to that carrier.

7. Delays and Availability Changes

Shipment estimates may change because of inventory availability, product preparation, carrier disruptions, severe weather, customs processing, supplier or technology delays, government action, or other circumstances beyond VST’s reasonable control.

If we determine that we cannot ship within a promised timeframe, we will contact the customer with an updated estimate and provide the choices required by applicable law, which may include agreeing to the delay or cancelling the affected unshipped item for a refund of the amount paid for that item.

European Union consumers: If goods are not delivered within the agreed delivery period, or within 30 days where no different period was agreed, the consumer may require delivery within an additional appropriate period. If VST does not deliver within that additional period, the consumer may be entitled to terminate the contract and receive reimbursement. An additional period may not be required where VST has refused delivery or where timely delivery was essential under the circumstances and applicable law.

8. Address Changes and Undeliverable Shipments

Customers are responsible for providing an accurate shipping address, recipient name, telephone number, email address, and any delivery instructions required for the order. Address-change requests should be sent to support@voidspacetech.org as soon as possible. We will attempt to accommodate a request before fulfillment, but cannot guarantee changes after preparation or shipment has begun.

Additional carrier, storage, return, redelivery, rerouting, or address-correction charges arising from incorrect information, a missed appointment, refused delivery, or an unclaimed shipment may be the customer’s responsibility to the extent permitted by law and the applicable order terms.

9. Damaged, Incorrect, Missing, or Delayed Deliveries

Customers should inspect the shipment and exterior packaging promptly after delivery. A damaged shipment, incorrect item, missing component, or other fulfillment issue should be reported to support@voidspacetech.org as soon as reasonably possible and, where practicable, within 7 calendar days after delivery. Please include the customer’s name, order number, a description of the issue, and photographs of the packaging, shipping label, and product where relevant. This requested reporting period does not limit any non-waivable statutory rights relating to defective or non-conforming goods.

If tracking shows that a shipment was delivered but the customer did not physically receive it, please contact VST promptly so we can review the shipment and, where appropriate, assist with a carrier inquiry. If the customer or an authorized recipient has taken physical possession of the package and it is subsequently stolen, the customer should also report the theft to the appropriate local authorities.

If tracking has not updated for 2 business days, an order has not arrived within 7–10 business days in the United States or approximately 2–3 weeks for an international shipment after the estimated delivery date, or tracking shows delivered but the package cannot be located, please contact us so that we can review the shipment and, where appropriate, assist with a carrier inquiry.

Customers should retain the product, packaging, labels, accessories, and shipping materials until VST confirms that its review is complete. Available remedies will depend on the circumstances, applicable law, carrier findings, and VST’s Returns, Refunds & Order Cancellation Policy or Warranty & Product Guarantees Policy, as applicable.

10. Damaged, Incorrect, Missing, or Delayed Deliveries

Returns, refunds, routine order cancellations, product guarantees, and statutory withdrawal rights are governed primarily by VST’s Returns, Refunds & Order Cancellation Policy and, where applicable, VST’s Warranty & Product Guarantees Policy.

Except where applicable law provides otherwise, purchases may be final and non-refundable as described in the Returns, Refunds & Order Cancellation Policy. European Union consumers entering an eligible distance or off-premises contract may have a statutory right to withdraw within 14 days, subject to applicable exceptions and any longer period required by law.

For complete information on eligibility, timing, exclusions, return instructions, return-cost responsibility, reimbursement, and how to exercise an applicable European Union right of withdrawal—including through any online withdrawal function required by law—please review VST’s Returns, Refunds & Order Cancellation Policy.

9. Contact Us

For shipping or delivery assistance, contact support@voidspacetech.org. Please include the customer’s full name, order number, product, shipping address, and a clear description of the question or concern.

This Policy should be read together with VST’s Returns, Refunds & Order Cancellation Policy, Warranty & Product Guarantees Policy, Terms of Service, and any product-specific sales order, delivery instruction, warranty, guarantee, or other terms provided for the applicable offering. If any provision conflicts with a mandatory consumer protection right that cannot lawfully be waived, the mandatory right will control to the extent of the conflict.