Have questions about your order?

Check out the frequently asked questions below.

Can I make changes to my order?

We do our best to fulfill orders quickly, so not all orders can be updated. Please take a pause and review your order thoroughly before submitting it.

If your order has not been processed, we can cancel the current order so you can place a new one. However, if the order has been prepared for shipping, we will be unable to change or cancel. Please contact our support team to request a cancellation.

How can I check the status of my order?

When you place an order, you will receive automated emails as it moves through the process.

What if I have other questions about my order?

Please send us an email or fill out our contact form.

Discounts & Free Gifts

Where do I enter my discount code?

Enter your discount code on the main shopping cart page to ensure your discount will be applied. Do not enter your discount code on the white-colored checkout page.

What happens if I add my discount code on the checkout page instead of the shopping cart?

If your order is over $100, any shipping discounts you have qualified for will be invalid.

Do you offer discounted shipping?

We offer free domestic shipping for all orders over $100 and $10 off international shipping for every $100 spent.

How do I qualify for the free gift of the month?

If you add $100 or more to your shopping cart, the free gift of the month will automatically display in your cart at no cost.

If your order does not qualify, the shopping cart will display how close you are to qualifying for the free gift.

I qualified for the free gift and added a 10% off discount code. Why does the shopping cart show my savings are greater than 10%?

The shopping cart calculates your total % savings based on ALL items in your cart, including the cost of the free gift item.

Shipping

When will my order ship?

We send orders out for delivery 2-3 times per week.

What shipping carriers do you use?

We offer several different shipping options which vary by location. You can select you preferred carrier at checkout.

Do you ship internationally?

Yes! Depending on your location, you may be required to pay taxes and duties when retrieving your package. Learn more about international fees.

How fast is shipping?

Shipping carriers are currently experiencing delays of up to two weeks or more, so shipping times vary: Domestic orders are sent via USPS Priority Mail, which typically arrive in 1-3 business days. International orders are sent via USPS Priority Mail International and typically arrive in 6-10 business days.

Where is my order?

If you received a “Your Order Is On Its Way!” email, this means your order is in transit. The best way to check the status is to use the tracking number on your order confirmation email or contact the shipping carrier directly. If you did not receive an email with your tracking number, please contact us.

Account

Do I need an account to shop on VST?

An account is not required. Creating a VST account is optional for those who want to have a faster checkout experience.

What sort of info do you store?

We use third party services for payment, so we never store your credit cards or payment info.

Still have questions?

For product-specific questions, use the 🔍 at the top of the page to search by product.

For anything else, please contact us.